• Fully automated data acquisition, warehousing, transformation, analysis and reporting solution
  • Enterprise-wide distributed system employing a three-tier architecture
  • Seamless integration of data from various sources across the enterprise (including CRM and ERP systems, legacy and third-party applications)
  • Support for historical and real-time data collection and processing from all popular ACDs, IVRs and Predictive Dialers
  • Import and export data mechanisms for most popular data sources
  • Powerful scripting language to extract information from any text source
  • Configurable real-time monitors
  • Internet-based reporting facilitates data publishing and delivery via e-mail, FTP and Web pages
  • Multi-dimensional reporting and analysis
  • Powerful scheduler for Automatic Processing of user defined tasks
  • Runtime environment management via the Internet
  • Automatic error notification
  • Intuitive graphical user interface with several built-in wizards
  • HTML Help
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